If your Payment Status keeps show "Pending", we are sorry to inform you that the documents failed to pass the Checkout/Global Collect's detection. So, we make your order pending, since we need to obtain some documents from you in verifying you're the owner of the card used to place your order on our website.
Meanwhile, we will send you an email with subject of [Challenge] Payment Verification of Your Order on Our Website, please simply check your email box and give us a reply. If you do not find it, please check your spam box also, sometimes it goes there.
*What can I do next so that you process my order?
Please provide us with the following documents:
-A photo of the credit/debit card used to place this order
The photo must clearly show the last four digits of the card number. To protect the security of your personal financial information, you may cover up all other information on the card.
*How can I protect my privacy ?
Please be assured that this is a one-time check only and we will delete all the information from our system once your order is confirmed. We will not share nor sell any of your details to a third party. Also you can hide any sensitive data.