If you receive less refund, please check below reasons:
A: Please check whether you have used a coupon code? We appreciate your understanding that we are not able to proceed the coupon as cash. Based on our refund policy, the coupon value will be deducted automatically first when the order is to be issued with a refund. That's why your refund shows less.
B: If you have several items need to request a refund, please make sure you have submit the refund request for each item in your order? If you only request for one of them, you will only get the refund for that item. Could you please recheck if you request refund for each item in the order? Please be assured the correct amount would be issued to you