Most of our items are shipped from overseas, therefore the packages need to undergo several scanning and documentation procedures from different countries before arriving at the destination country. As these processes may take several days to be completed, the tracking information will not be updated until the package reaches the next shipping station. Rest assured that your shipment is being taken care of and monitored by our logistics team.
If the order has not arrived yet, but it is already beyond the estimated delivery date, please contact our customer support and we will assist you with the matter. Otherwise, proceed to request a refund by visiting your "Order History" page and find "Request Refund" button.