Customer Support Center

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Latest activity by Customer Support Center
  • Customer Support Center created an article,

    Where can I see my coupons and how to use them?

    When you visit the coupon section of your account, you will see the unused, used and expired coupons or vouchers. For APP users, just tap "Me" then you will find the "Coupon" page. For website user...

  • Customer Support Center created an article,

    How can I delete my card information?

    You can choose “Do not save my card info” on the payment page when making an order and then click “Place Order” at the bottom of the page. Whether the purchase is successful or not, your card infor...

  • Customer Support Center created an article,

    I have accidentally paid the order twice. What should I do?

    Please immediately contact our customer support and provide us with the proof of payment. Our Finance department will validate the document and offer a solution the soonest.

  • Customer Support Center created an article,

    How much is express shipping fee?

    Express shipping fee may vary depending on the item weight and country of destination. You may refer to the shopping cart page for the corresponding shipping fee.

  • Customer Support Center created an article,

    I have already been refunded. How should I return the item?

    There are few instances wherein the seller will no longer require you to return the item. This usually applies for damage orders or if the return shipping cost is much higher than the order value.

  • Customer Support Center created an article,

    Can I return multiple items in a single package?

    For some instances, yes. This is possible if the return shipping address assigned to all items is the same. Just ensure that each item has corresponding return form inside the package to avoid inco...

  • Customer Support Center created an article,

    The package has not arrived yet but the tracking shows "Delivered".

    The order status will be changed to "Delivered" due to the following reason: The package has been received by the recipient or local post office. You have accidentally clicked the "Received" butto...

  • Customer Support Center created an article,

    After I return the item, will you immediately process the refund?

    The package needs to reach our return center first and complete the documentation process before we process the refund. If the tracking information shows "Delivered" and you haven't received the re...

  • Customer Support Center created an article,

    Do I need to pay for the return shipping fee?

    Yes, customers need to pay the return shipping fee. Kindly note that we do not accept packages returned via COD (Cash on Delivery) service. Furthermore, return shipping charges are non-refundable a...

  • Customer Support Center created an article,

    Where can I find items that support express shipping?

    Express shipping is only available for European countries at this point in time. You can click "Express Shipping" in the Home page of the APP to see the items eligible for the said service. When ad...