Customer Support Center

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Latest activity by Customer Support Center
  • Customer Support Center created an article,

    How do I change my shipping address?

    Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to anothe...

  • Customer Support Center created an article,

    How to cancel an order?

    For unpaid orders, you can cancel directly on the 'Orders' page. Just find your unpaid order and click "DETAILS", then confirm the cancellation.For paid orders, you can cancel it before it is shipp...

  • Customer Support Center created an article,

    Why was my order shipped separately?

    We are a shopping platform for different stores. If the products you bought are from different stores on our website, the parcels will be sent out separately by different individual stores. You may...

  • Customer Support Center created an article,

    Where can I find an invoice for my order?

    You can find your order invoice in your Order History and click "Details".This page as well as the confirmation email you received can be used as an invoice for your records. Please note, stores ar...

  • Customer Support Center created an article,

    Is it safe to make orders on the web?

    Yes, the transmitted data is encrypted by SSL. Only after the bank has confirmed the legitamacy of the placed order will payment be charged. If the bank informs us otherwise, payment will be cancel...

  • Customer Support Center created an article,

    How do I contact customer support?

    Before you send us an email, please check our FAQs (Frequently Asked Questions) to see answers to the most common questions. Still haven't found what you're looking for? Please don't hesitate to em...

  • Customer Support Center created an article,

    How long does shipping take?

     Orders typically ship within 3-5 days. Shipping times vary based on the individual store and destination. 1.For new customers, you can find the specific delivery date of each product on the produc...

  • Customer Support Center created an article,

    Why I can not find my orders?

    If you do not see your purchases in your order history, please make sure you are logged into the correct account. If you log in our website via your Facebook or Google account before, please log in...

  • Customer Support Center created an article,

    Where are you based and where are your products sent from?

    Airyclub is an international e-commerce company originally registered in Hong Kong (HK).We are a global platform connecting customers with merchants worldwide. Your order could be shipped from vari...

  • Customer Support Center created an article,

    Does airyclub charge for taxes, or any other extra fees?

    Taxes: We do not charge for Value-Added Tax and cannot cover any charges which your country may add. For Sweden, PostNord will charge VAT for each parcel. Fees: We cannot say for certain whether yo...